How is a diverse workforce beneficial in hospitality?


Nargis Jafferali

How is a diverse workforce beneficial in hospitality?

As we push towards a more inclusive society and educate people about the importance of acceptance, it’s more valuable than ever to encourage diversity within a workforce. The benefits of employing staff from different backgrounds and cultures can be immensely rewarding.

Increased Creativity

Individuals from different backgrounds will inevitably bring their unique work experience and skills to the organisation. Having a group of people look at a problem in different ways results in a wider array of solutions, and therefore your chances of commercial success become even greater. In hospitality, the pressure to remain competitive is very high, and so employers will benefit from being innovative with a variety of fresh ideas.

Increased Productivity

This injection of new ideas and fresh perspective can only help in raising overall productivity. And studies have shown that a diverse workforce boosts morale and increases     motivation and efficiency. Employees are far more likely to work harder when they feel part of a nurturing and inclusive working environment, where they are valued and appreciated, regardless of where they come from.

Company Reputation

It’s important for a company to portray a positive picture of inclusive employment and equal opportunities, as part of their socio-economic responsibility on a wider level. However big or small the business, it’s vital that employers do their part to hire staff without discrimination and promote this publicly.

Language and Cultural Skills

Having a diverse team of employees means you benefit from their increased knowledge of different languages and cultures. This becomes massively valuable in hospitality, where you can achieve an international competitive advantage from your staff being able to liaise with customers in their native language, or respond effectively to cultural sensitivities, or simply be able to better troubleshoot a problem. An employee in France fluent in Japanese and their culture for example, will be able to serve the needs of a Japanese customer potentially far better than other staff.

Educating management and hiring teams about the importance of diversity is key – not only to stand your ground against your competitors, but also to promote equality and tolerance on a wider global stage.